Terms of Service & Privacy Policy

Welcome to Venture Health. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service and Privacy Policy. Please read carefully.

1. Use of Services

Venture Health provides healthcare related services, information, and communication tools for clients, patients, and applicants. By using our website:

• You agree to use it lawfully and in accordance with these Terms.
• You agree not to interfere with the proper functioning of the website or misuse its content.

2. Communications & Consent

By providing your contact information, including your phone number or email, you consent to receive communications from Venture Health. These may include:

• Appointment reminders
• Service updates
• Job-related notifications

SMS/Text Messaging Terms

By opting in to receive text messages, you agree to:

• Reply STOP to cancel
• Text HELP for help
• Message frequency varies
• Message & data rates may apply

All SMS communications will be handled securely, and sensitive information will not be included unless HIPAA-compliant secure messaging is used. You may opt out at any time by replying STOP.

3. HIPAA & Privacy of Health Information

We are committed to protecting your Protected Health Information (PHI) under HIPAA and Virginia Medicaid rules. PHI includes information about your health, treatment, or payment for healthcare that can identify you.

Information We Collect

• Personal Information: name, contact info, demographics
• Health Information (PHI): medical history, treatment notes, care plans
• Employment/Applicant Information: for job applicants
• Non-Personal Information: IP address, browser type, website usage

How We Use PHI

• To provide healthcare services and coordinate your care
• To communicate with you about appointments, care instructions, and eligibility
• To comply with Virginia Medicaid or other legal requirements
• To improve our services securely

Disclosure of PHI

We may share PHI only when allowed or required by law, including:

• With healthcare providers involved in your care
• For treatment, payment, and healthcare operations
• When required by Virginia Medicaid or other legal obligations
• To prevent serious threats to health or safety

We do not sell PHI under any circumstances.

4. Security & Data Protection

We implement administrative, physical, and technical safeguards to protect PHI and personal information, including:

• Encrypted storage and transmission for sensitive data
• Role-based access controls
• Secure handling of SMS communications

While we strive to protect your data, no electronic system is completely risk-free.

5. Employment & Application Information (Virginia Medicaid-Compliant)

For applicants to Venture Health:

• All submitted information must be accurate
• You authorize us to verify information, including background checks and drug screenings per Virginia Medicaid standards
• Submission of an application does not guarantee employment

6. Medical Disclaimer

Information provided on this website is for informational purposes only and does not replace professional medical advice. Always consult a qualified healthcare provider regarding your care.

7. Intellectual Property

All content on this website including text, graphics, logos, and documents is the property of Venture Health. You may not copy, reproduce, or distribute it without permission. Unauthorized use or distribution is prohibited.

8. Limitation of Liability

Venture Health is not liable for any direct, indirect, incidental, or consequential damages resulting from:

• Use or inability to use the website
• Errors or omissions in content
• Unauthorized access to your data

9. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can disable cookies via your browser settings.

10. Third-Party Links

We may link to third party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

12. Your Rights

You have the right to:

• Access, update, or correct your personal and health information
• Request restrictions on certain uses of PHI
• Opt out of communications (reply STOP to SMS messages)
• Request deletion of personal information, where permitted by law

13. Changes to Terms & Privacy Policy

We may update these Terms and Privacy Policy at any time. Changes are effective immediately upon posting. Continued use of our website constitutes acceptance of the updated terms.

14. Contact Us

If you have questions about these Terms or Privacy Policy:

Venture Health
Email: support@venturehealth.org

Phone: 804-256-3316 ext 701